The Questions We Hear Every Day
You ask about deposit timing, withdrawal limits, verification documents, and how to get help when something doesn't load. We've answered each one below with the actual steps we follow on our side. When you send funds via bKash, we check the transaction ID against your account mobile number — that match is what clears the deposit. Nagad and Rocket work the same
way. Withdrawals need your account verified first; we ask for a photo of your NID card and a selfie holding it. That step protects your wallet from anyone else trying to pull funds out. Once verified, withdrawal requests under 50,000 BDT usually process within two hours during business days. Larger amounts may take an extra review cycle. If your login OTP doesn't
arrive, check that your number matches what you gave us at signup — mismatched digits are the most common block. Support is live daily from 10 AM to midnight Dhaka time via the chat icon in your account dashboard. We've listed the full question set below so you can jump straight to what you need.
- bKash
- Nagad
- Rocket
- Upay